My order qualifies for free shipping, however I'm still being charged. Why? Follow
Free Shipping offer applies to henrys.com orders valued at $99 CAD and over, before taxes, on in-stock items only; and shipped within Canada via Expedited Shipping.
Some items such as darkroom chemicals, backdrops and other oversized goods will have a shipping surcharge applied even during free shipping periods. This will be added to your cart at the time of order. Regular shipping rates apply to NT, NU, and YT at all times.
If there is a surcharge this means that most likely your order contains an item with additional shipping charges from the courier, or your shipping address is located in one of the provinces or territories where we are unable to offer free shipping at this time.
More info here:
Henry's Shipping Policy