Is my item covered under warranty? Follow
Please be aware that most manufacturer warranties are valid only on goods purchased in Canada. For more details refer to the warranty information provided with your equipment or the manufacturer's website.
Common Issues that are not covered by Manufacturer's warranty or Henry's Extended Life Plan / Lozeau PLUS (L+) Plan include:
- Shutter use beyond manufacturer's estimated shutter count estimation
- Lens calibration
- Sensor Cleaning
Any signs of external damage including the following void the manufacturer warranty and the Henry's Extended Life Plan/Lozeau PLUS Plan:
- Dents
- Damaged LCDs
- Bent Pins
- Misaligned Lenses
- Sand damage
- Impact damage
- Water damage/corrosion
- Broken battery doors/card doors/memory card ejection
- Broken shutter buttons
- Salt water damage on waterproof camera seals
- Damaged housing on POV cameras
Henry's will not send units with external damage to a repair vendor for a manufacturer warranty repair. In these cases customers must accept a pre-approved repair price, pay a non-refundable estimate fee or deal directly with the manufacturer. Note: cleaning is not covered by manufacturer warranty.