Why hasn't my used item been processed yet? Follow
At Henry's, we take pride in offering a wide range of used photography equipment to cater to the diverse needs of our valued customers. We understand that sometimes, a well-loved, pre-owned item is just what you're looking for. However, we want to share a little insight into our process that may require a touch more patience on your part.
The majority of our used equipment is tucked away safely in our brick-and-mortar stores, rather than sitting in our distribution center. While this ensures the gear is available for you to inspect in person and benefit from our in-store expertise, it also means that when you place an order for a used item online, a slight delay may occur in processing and shipping.
On average, orders for used equipment may take a few extra days before they are processed and make their way to your doorstep. We want to extend our heartfelt appreciation for your patience and understanding during this process. Rest assured, we're working diligently to ensure that your order is handled with care and precision, just like the equipment itself.
This approach allows us to maintain the quality and authenticity of our used gear, as well as provide you with the opportunity to see, touch, and experience it firsthand in our stores. We believe that the extra wait is worth it for the unique and trustworthy offerings we bring to our customers.
So, when you decide to explore our world of used photography equipment, remember that a little patience goes a long way. Your passion for photography deserves the very best, and at Henry's, we're committed to delivering nothing less. Thank you for choosing us as your trusted partner in your photographic journey.