An item designated as special order is an item which is not held as regular stock by Henry's. The item is available to order from the supplier on your behalf.
When you place the order we acquire it from the supplier specifically to fill your order.
To do this we require full payment in advance. Then the item is ordered for you and this is the reason that special order items cannot be cancelled or returned.
Due to the fact we have no stock on hand and do not know the stock level with the supplier (they may have none on hand as well) we state that delivery could take 4-6 weeks depending on availability with the supplier.