At Henry's, we're committed to providing you with the best possible shopping experience, and that includes offering competitive pricing. While we strive to keep our prices as competitive as possible, we understand that you may come across a better deal elsewhere. That's why we offer a Price Promise to ensure you always get the best value for your photography needs. If you find an in stock product at a competitive Authorized Canadian Retailer, we will match and reduce the price by 10% of the difference (for more information on our Price Promise policy: Price Promise).
However, it's important to note that, at this time, we don't have the means to offer price matching for online orders before the checkout process. But fear not! We've streamlined the process to make it as hassle-free as possible for you.
Here's how it works:
1. Place Your Order Online:
- Visit our website and select the items you wish to purchase.
- Add them to your cart and proceed to checkout at the full retail price.
2. Complete Your Purchase:
- Confirm your order details and make your payment.
3. Contact Our Customer Care Team:
- After your purchase, reach out to our dedicated customer care team via phone call, submitting a ticket request or through our online chat.
4. Provide Essential Details:
- To expedite the process, be sure to include your order number and links or a screenshot to the competitor's pricing.
Our customer care team is here to assist you in every step of the way. They will work diligently to review your request and verify the competitor's pricing. Once the price match is confirmed, if the order is already invoiced, you'll receive a refund for the difference between our price and the competitor's price. If the order is still being processed, we will update the price accordingly so you won't get charged the original amount.
We appreciate your understanding and cooperation in this process. While we may not be able to match prices at the time of your online order, our commitment to providing you with the best value remains unwavering. We want to ensure that you're always satisfied with your purchases from Henry's.
So, the next time you spot a better deal elsewhere, don't hesitate to take advantage of our Price Promise. It's just one more way we're dedicated to making your photography shopping experience the best it can be.
Henry's Price Promise (price match) policy here: Price Promise