You can check the status of your order by logging into your henrys.com account on our website and clicking 'purchase history'
Your 'order confirmation number' (sent in an email at the time of placing an order) will be your initial order status. No other correspondence will be sent unless there is a payment issue and/or until the order has been processed for shipment and final invoicing.
When that happens you will receive an email with shipment tracking details. There may be a delay of days to weeks between order confirmation and actual shipping/invoicing date depending on availability of stock.
**Please be sure to check stock availability on the web page at time of ordering.**
Orders listed as 'Pending shipment' could be caused by a number of reasons;
- The item was listed as in stock but was ordered within our 48 hour guidelines. If this applies to you, please await a shipping confirmation in your inbox shortly. Once that arrives, you can expect a tracking number within 24-48 hours.
- The item was listed as limited stock, meaning it could take upwards to 6-8 business days to ship out to you. This is due to the product only being in one of our retail locations.
- If your item is listed as more coming / backorder / pre-order it is awaiting stock replenishment from the supplier and a shipping date is undetermined.
If your order is not showing in your purchase history, you may have checked out as a guest. Guest accounts cannot be merged with existing customer accounts. Making a customer account is the best way to keep track of orders all in one place. No need to worry, you will still continue to receive order updates to your email inbox. That includes any shipping notifications, tracking numbers and order or payment issues.
If your order has not received a shipping notification for an in-stock item after a minimum of seven (7) business days please open a customer support ticket with our customer service team.
If you cannot access your account, you can contact our customer care team using the 'Contact Us' button below.