For any orders placed in-store, please contact the store where the order was originally placed as in-store orders can only be cancelled by a store associate from their system.
For cancellation of backorders, pre-orders and regular orders (this does not include 'special orders' or refunds) placed online at Henrys.com, contact by phone at Local: 1-705-304-1818 or Toll Free: 1-844-976-1699 during business hours Mon-Fri: 9:00-8:00 EST, or contact our support team by selecting 'Contact Us' button below this article.
When you reach out to the customer service team through the link below, please provide your order number, the product(s) on the order, and the email address used at the time of purchase/placing the order. This will help the team confirm they have the correct order and can proceed with the cancellation.
As well you can also reach out using the Henry's Customer Support chat bubble on any henrys.com page.